Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, (such as special orders or personalised items), and personal care goods (such as bath salts). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Returns Policy 
  1. If you are unhappy with your purchase and wish to exchange your item (for another item of the same value or a credit voucher for the website) please send back your items in the same condition they were received. We only offer exchanges on our products at this time.
  2. To return an item please fill out the contact us form found on our website in the menus section. We will then get back to you within 48 hours.
  3. We do not cover return postage costs for items (based on change of mind) only when the item is faulty
  4. Items need to be sent back (signed for) option
  5. Items must be sent back within 14 days of the purchase date to be accepted 

Breakages / Returns 

  1. If you have experienced a breakage in the post. Please fill out the contact us form online. Once completed we will then get back to you within 48 hours.
  2. We May request pictures of the damaged items and some more information from you to provide via email.
  3. Once approved your will need to send the damaged goods back to us for the write-offs (legal policy)
  4. You will need to send the broken / damaged items back to our address signed for postage 
  5. We will cover your Postal costs for damaged items. You will need to email us a copy of the receipt to be reimbursed your postal costs.
  6. Items must be send back within 14 days of the purchase date to be accepted 

Bespoke Events / Private Packages 

No Refunds Policy – Events & Treatments

At Inspired Soul Wellbeing, we value your time and commitment, and we strive to provide the highest level of service. To maintain fairness and ensure operational efficiency, we have implemented the following policy:

72-Hour No Refund Policy

All bookings for events, classes, workshops, or treatment appointments are non-refundable within 72 hours of the scheduled start time.

This means:

  • If you cancel your appointment or event attendance less than 72 hours before the scheduled time, you will not be eligible for a refund.

  • This includes illness, scheduling conflicts, travel issues, or other unforeseen circumstances.

Why This Policy Exists

This policy allows us to:

  • Secure staffing and resources for your appointment or event.

  • Offer limited availability to clients who are on waiting lists.

  • Maintain fairness across all clients and ensure consistency in scheduling.

  • Admin fees and room hires fees already paid and a cost to the business. 

Cancellations with at Least 1 Week’s Notice

For private events or treatments cancelled 7 or more days in advance, you are eligible for a 50% refund of the total amount paid.

Cancellations Between 72 Hours and 7 Days

Cancellations made within this time frame are not eligible for a refund, but a rescheduling option may be offered subject to availability. Please contact us directly to discuss.